Placing an Order

How do I place an Order on your Website?

The process of placing an order is very fast and simple. First of all, choose your preferred Products and choose the Quantity for each (using the switch or just typing the number of units). Then, you need to press on ”Add to Cart”: your cart will appear on the sidebar on the left. Now press “View Cart“, verify if the products of your choice are right in quality and quantity, then “Proceed to checkout“.
A new page will open up: carefully fill every line on the ”Billing Address” form, then specify if you like to ship to a different address. At this point, the shipping price will be calculated automatically. Make sure to add a discount code if you have one, then enter your preferred method for payment. Finally, click on ”Place Order” Button. You will receive an “Order Confirmed” email message immediately after. Your order is now complete!

What do I need to do after I place an order on your Website?

Nothing, besides waiting for your Products to be delivered! We will take care of the entire delivery process and make sure you are contacted by the Courier before the delivery date. Updates will follow automatically via email. In case you don’t receive any further communication about your Order within three (3) working days from the “Order Confirmed” email’s date, please write us and we will look into the matter immediately.

Can I make an order on your Website if I’m not a citizen of Italy or the European Union?

Yes, you may proceed to make an order and we will take care of the entire process of delivery. This includes creating and providing documents for importation, custom clearance and transport, if necessary to deliver our products in your Country.

My Country does not appear on your Delivery address Form. What do I do?

If your Country is not present on our checkout Form, it’s because we are currently not able to ship our products there. In that case, please take a moment to contact us anyway, as the list might not be perfectly up to date.

Did we forget something?

This FAQ is meant to be a quick and easy to use tool to answer common questions. For every detail about our Online Store, please visit our Terms and Conditions of Sale page, or simply write a line on the form below!

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